Order Cancellation
Order place karne ke baad, agar wo abhi tak "Processing" status me nahi gaya hai, to aap use cancel karwa sakte hain. Cancellation ke liye humein turant support@yoursite.in par email karein ya 9999999999 par call/WhatsApp karein, order number ke saath.
Ek baar order "Shipped" ho jaane ke baad, use cancel nahi kiya ja sakta — us case me aap delivery ke baad replacement/return process follow kar sakte hain.
Online Payment Refund
Agar aapne online payment ki hai (UPI, Card, NetBanking, etc.) aur order cancel ho jaata hai ya payment fail hone ke baad bhi amount deduct ho jaata hai, to refund process is tarah hoga:
- Refund original payment method me hi process kiya jaayega (jis se payment ki gayi thi)
- Refund process hone me 5-7 business days lagte hain
- Bank/payment provider ke hisaab se amount aapke account me reflect hone me 2-3 additional din lag sakte hain
- Refund status ke liye aap humse order number ke saath contact kar sakte hain
Failed/Duplicate Payment
Agar payment deduct ho gaya lekin order confirm nahi hua (technical issue ki wajah se), to ye amount automatically 5-7 business days me refund ho jaata hai. Agar aisa na ho, to kripya payment ka screenshot/transaction ID ke saath humein contact karein.
Cash on Delivery Orders
COD orders ke liye koi advance payment nahi li jaati, isliye refund ka sawaal tabhi aata hai jab product replacement ke baad bhi paisa wapas karna ho — jo Exchange & Return Policy ke tahat process hota hai.
Replacement se Judi Refunds
Agar aapka product 7 Day Replacement window ke andar defective/damaged mile aur replacement possible na ho, to refund diya jaayega — details ke liye humari Exchange & Return Policy dekhein.
Contact for Refund Queries
Kisi bhi refund ya cancellation query ke liye:
Email: support@yoursite.in
Phone/WhatsApp: 9999999999
Support Timing: 10:30 AM – 6:30 PM